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General Questions

What is Wonder Wing?

Wonder Wing is your one-stop bookshop for discovering a delightful range of books and book-related products. We offer curated physical and digital books, personalized subscription services like Lit-tle Dragons, and unique bundles through our secure eCommerce platform. Based in Scotland, United Kingdom, we aim to spark a love for reading with our carefully selected offerings under our brand.

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How can I shop with Wonder Wing?

You can shop directly on our website, https://www.wonderwing.co.uk, or via our mobile app. Browse our collection, add items to your cart, and check out securely using payment methods like Card, Apple Pay, and PayPal. Create a Wonder Wing account to track orders, manage subscriptions, and access exclusive features.

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Where are you located?

We’re proudly based in Scotland at 4 River Don Crescent, Bucksburn, Aberdeen, Scotland, AB21 9FP. All orders are shipped from this location to customers across the mainland UK.

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Subscriptions

What are Wonder Wing Subscriptions?

Subscriptions are our bespoke, curated book subscription plans. You can choose one-off purchases or recurring plans (weekly, bi-weekly, monthly, or termly) tailored to your preferences. Each box is personalized based on the information you provide, such as your child’s age or reading interests, ensuring a magical reading experience.

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What are Subscription Bundles?

Bundles are collections of high-quality books available as one-time purchases or recurring orders. These are perfect for gifting or building a home library with a variety of engaging titles.

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How do I manage or cancel my subscription?

You can manage your subscription in the “My Account” section on https://www.wonderwing.co.uk or by emailing support@wonderwing.co.uk. To cancel, log into your account or contact us before your next renewal date. Prepaid subscriptions will deliver all remaining boxes but won’t auto-renew unless specified. Please review our Return Policy at https://www.wonderwing.co.uk/return-policy for more details.

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Can I pause my subscription?

At this time, Wonder Wing does not offer a pause option for subscriptions. However, you can cancel your subscription and restart it at any time by updating your account or contacting orders@wonderwing.co.uk.

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Orders and Shipping

How long does delivery take?

We aim to deliver orders within 30 days, though this may vary based on order volume, stock levels, and courier logistics. Subscription boxes typically ship within 3-5 business days of your order or renewal. All orders are tracked, and you’ll receive updates via email. Wonder Wing is not responsible for delays caused by external factors.

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What shipping methods do you use?

We use trusted services like Royal Mail, DPD, or Parcelforce for both subscription and non-subscription orders. Deliveries are made via letterbox, small, or medium parcel options, depending on your order size.

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Do you ship internationally?

Currently, we ship to mainland UK only. For international shipping inquiries, please contact orders@wonderwing.co.uk, and we’ll do our best to assist you.

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What if my order is lost or doesn’t arrive?

If your order doesn’t arrive or is lost, please report it within 7 days of the dispatch date by emailing orders@wonderwing.co.uk. We’ll investigate and, if confirmed, send a replacement box based on the outcome.

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Payments and Pricing

What payment methods do you accept?

We accept secure payments via Card, Apple Pay, PayPal, and Klarna. All prices are listed in GBP, and VAT is added at checkout for non-subscription purchases.

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Why was my card charged £1?

When you register for a subscription, order a one-off box, or update your payment details, we may place a temporary £1 authorization hold to verify your card. This is immediately voided but may briefly appear in your account, depending on your bank.

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Can I change my payment method?

Yes! Update your payment method in the “My Account” section on https://www.wonderwing.co.uk or contact orders@wonderwing.co.uk for assistance. Ensure your payment details are current to avoid subscription interruptions.

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Will I be notified of price changes?

Yes, we’ll provide at least 30 days’ written notice via email before any subscription fee changes take effect.

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Gift Subscriptions

How do Wonder Wing Gift Subscriptions work?

Gift Subscriptions are available in 3- or 6-month bundles, delivered monthly. After purchase, you’ll receive a voucher code via email, which the recipient can redeem at checkout. Gift subscriptions are non-refundable, expire after 12 months, and cannot be combined with other offers.

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Can I send a physical gift pack?

Yes! You can opt for a Physical Gift Pack with a gift code for an additional cost. The recipient will need to redeem the code to activate their subscription. Ensure the recipient’s address is in mainland UK.

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Returns and Refunds

What is your return policy?

For non-subscription orders, you have 14 days from delivery to return items in good, sellable condition for a refund. For subscriptions, you can cancel within 14 days of receiving your first box for a refund. Lit-tle Dragons Box Series items are made-to-order and non-returnable unless faulty. Please review our full Return Policy at https://www.wonderwing.co.uk/return-policy and contact orders@wonderwing.co.uk to initiate a return.

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How do I return an item?

Email orders@wonderwing.co.uk to request a return form. Return items in their original packaging to Wonder Wing, 4 River Don Crescent, Bucksburn, Aberdeen, Scotland, AB21 9FP. You’re responsible for return postage costs unless the item is faulty.

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Promotions and Referrals

How do promotional codes work?

Promotional codes are typically valid for first-time subscription orders only and cannot be combined with other offers. After the promotional period, renewals are charged at full price. Check your account for billing dates and terms.

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What is the Wonder Wing Referral Program?

Our Referral Program rewards you for inviting friends! Share your unique referral link (found in your Wonder Wing account). Your friend gets a 15% “Wonder Wing Buddies” discount on their first order, and you receive a 20% “Wonder-Wing Reward” discount on your next order (minimum £15, excludes subscriptions). Rewards are emailed after your friend’s qualifying purchase.

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Account and Website Use

How do I create a Wonder Wing account?

Visit https://www.wonderwing.co.uk and click “Sign Up” to create an account. You’ll need to provide your full name, a valid email address, delivery address, and payment details. Accounts are required for subscriptions and personalized features.

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Is my information secure?

Absolutely. We prioritize your privacy and never sell or share your personal information for marketing purposes. Read our Privacy Policy at https://www.wonderwing.co.uk/privacy-policy for details on how we handle your data.

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What should I do if I suspect unauthorized account activity?

Contact us immediately at hello@wonderwing.co.uk if you suspect a security breach. You’re responsible for keeping your account password confidential and notifying us of any issues.

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Customer Support

How can I contact Wonder Wing?

Reach out via email at hello@wonderwing.co.uk or write to us at Wonder Wing, 4 River Don Crescent, Bucksburn, Aberdeen, Scotland, AB21 9FP. For order-related issues, contact orders@wonderwing.co.uk. For complaints, include order details, and we’ll acknowledge your inquiry within 3 business days and aim to resolve it within 10 business days.

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What if I have a complaint?

Email hello@wonderwing.co.uk with a detailed description of your issue, including order numbers and product details. We’ll investigate promptly and work toward a fair resolution. During this time, related account activities (e.g., new orders or discounts) may be paused to focus on resolving your concern.

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Additional Information

Can I use Wonder Wing for school orders?

Yes! School orders placed during our virtual fair are processed after the fair closes and delivered directly to the school for distribution. Note that free postage promotions do not apply to school orders.

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What if I notice an error on your website?

Please report any inaccuracies or issues to hello@wonderwing.co.uk. We strive to keep our website up-to-date but cannot guarantee all content is error-free.

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What are your intellectual property policies?

All content on https://www.wonderwing.co.uk (text, graphics, logos, etc.) is owned by Wonder Wing or its licensors. For books and materials we sell, intellectual property belongs to the respective copyright owners. If you believe content on our site infringes your copyright, contact us at hello@wonderwing.co.uk with details.

We hope this FAQ answers your questions! For more information, visit https://www.wonderwing.co.uk or contact hello@wonderwing.co.uk for support or orders@wonderwing.co.uk for order inquiries. Happy reading with Wonder Wing!